Privacy Policy

1. INTRODUCTION

1.1.  Thank you for visiting Warehouse Express platform owned by Warehouse Express Sdn. Bhd. with the company registration number of (1510669-W) and its affiliates (individually and collectively, “Warehouse Express”, “we”, “us” or “our”). This Privacy Policy describes how your Personal Data is collected, used, processed and disclosed when you register into our platform (App or Website) or use the products, features and services provided through the platform.

1.2.  This Privacy Policy applies to all our users, including business clients, consumers, delivery agents, storage agents, merchants and resellers with active Account on our platform.

1.3.  “Personal Data/Personal Information” refers to any information that identifies or can be used to identify an individual, provided to or collected by Warehouse Express. This includes but not limited to your name, identification number, contact information, house/billing address, bank information and vehicle information.

1.4.  Your personal data are collected, used, processed and disclosed in accordance with this Privacy Policy with your consent and under applicable law. This is part of the terms that you must agree in order to create an account for the access to our platform and the service provided by us.

1.5.  You understand that as a parent or legal guardian, it is your responsibility to restrict the minors under your care from providing their personal data to us. Any disclosure of minor’s personal data to Warehouse Express will be recorded as you hereby consented to the collection, use and processing of the minor’s personal data and agree to be bound by this Policy. You acknowledge that you take full responsibility for the minor’s activity on the platform.

IF YOU DO NOT AGREE FOR YOUR PERSONAL DATA TO BE COLLECTED, USED AND PROCESSED AS DESCRIBED IN THIS PRIVACY POLICY, PLEASE DO NOT CREATE AN ACCOUNT, ACCESS OUR PLATFORM OR USE THE SERVICES PROVIDED BY US.

 

2. COLLECTION OF PERSONAL DATA

2.1.  Your personal data will be collected by us when:

  1. you create an Account through our platform
  2. you fill up a user registration form
  3. you use the services provided through our platform
  4. you submit any forms related to our products or services
  5. you enter into an agreement or contract, and provide any documentation in relation to the interaction
  6. you connect with Warehouse Express via any medium including but not limited to calls, emails and customer support
  7. you place an order for items to be delivered to your location on our platform
  8. you make any transaction on our platform
  9. you submit your personal data to us for any reason

2.2.  The above listed circumstances are not a complete or exhaustive list of all possible cases where your personal data will be collected. Change or modification to this policy will be done any time without notice. Users must acknowledge to review the policy from time to time.

2.3.  The personal data that may be collected by Warehouse Express includes but not limited to:

  1. basic personal information (name, gender, email address, date of birth, contact information and billing address)
  2. bank and payment information
  3. images, video or audio recordings
  4. government issued identification
  5. marketing and communications data
  6. usage and transaction data
  7. location data
  8. network information (contact list)


2.4.  The above listed type of personal data is not a complete or exhaustive list of all possible data that will be collected. Change or modification to this policy will be done any time without notice. Users must acknowledge to review the policy from time to time.

 

3. USE OF PERSONAL DATA

3.1.  Your data may be collected, used, processed and disclosed for either one or many purposes such as:

  1. to create, register, administer and update your account
  2. to provide you access to the platform
  3. to provide you the services that you require from Warehouse Express
  4. to process or verify your eligibility to create an Account, access to our platform and to use the services provided through the platform
  5. to personalise your App preference
  6. to process your transactions, interactions or communications with us or other users
  7. for identification, verification, due diligence or know your customer (KYC)
  8. to conduct research and analysis for the purpose of improving the quality of our products and services to enhance user experience
  9. to respond to legal processes under necessary circumstances for such disclosure of information as required by any applicable law
  10. to ensure the safety and security of our platform, the services provided by us and the users who use our platform and services
  11. to give you access to the Smart Lockers services
  12. any other purposes that will be notified by Warehouse Express at any time.


3.2.  The above listed circumstances or purposes is not a complete or exhaustive list of all possible times of which your collected personal data will be used. Change or modification to this policy will be done any time without notice. Users must acknowledge to review the policy from time to time.

 

4. DISCLOSURE OF PERSONAL DATA

4.1.  “Disclosure” refers to the sharing of users’ personal data with other parties to enhance or facilitate the operation and functionality of a service, platform or its software.

4.2.  The disclosure of your personal data by Warehouse Express to other parties will be done for the above-mentioned purposes. The parties include:

  1. our subsidiaries, affiliates and related corporations
  2. delivery agents who may require your information such as but not limited to name, phone number and house address to deliver items
  3. storage agents who may require your information such as but not limited to name or phone number to facilitate the process of storing, handling and hand-over your items
  4. merchants who require your information to confirm and update item availability, and to arrange the shipment or delivery of your order to your location.
  5. consumers who may need to connect with the agents for item purchase, delivery booking, parcel self-pick-up, transactions and/or tracking of items through the platform
  6. business clients who may need to connect with the agents for pick-up, drop-off, transactions, and/or tracking of items
  7. third parties that works in hand with Warehouse Express in the operation or management of Smart Lockers for user access purposes such as delivery of items to the lockers, storing of items in the locker and collection of items from the locker
  8. other third parties that work with or are in contact with Warehouse Express in the operation and management of the platform and the services provided through the platform.
  9. Warehouse Express may disclose your personal data through your use of the platform and the services provided by us with third party service providers and other users of the platform and services.
  10. Warehouse Express is not liable and cannot guarantee for the security of your personal data or other personal information that you provide on third party sites which are not related to Warehouse Express.

 

5. COOKIES

5.1.  “Cookies” refers to small data files that are stored on your device whenever you visit our platform.

5.2.  The use of Cookies enables the system of our platform to recognize your device and activities or preferences, which enhances user experience as well as track your platform interactions for analytical and marketing purposes.

5.3.  You have the control to either enable or disable the Cookies through the platform setting when requested. You acknowledge that disabling cookies may limit your use of certain features on our platform.